The Royal Oak Service Center Online, "R.O.S.C.O.", is a service for residents on the web site. Whether it’s during the weekend, weekday or the middle of the night, the Service Center is available 24 hours a day.
• Ask R.O.S.C.O. questions and get answers
• Report a problem or register a complaint
• Track the status of a request
The service can keep you informed with email communication when any activity or response occurs on your request or question.
The Service Center provides another tool for managing City services and opens up communication to the community. It also allows for better accountability and provides additional reporting techniques for management as well. If you call the City Manager about a problem you reported, he can look it up and see what the status is immediately, and he can even escalate the priority if necessary.
There are circumstances where we need to know about a problem quickly. If a traffic light is out or a water main is broken, it is very important but may not be an emergency. If someone could get hurt or conditions might worsen, please telephone the Police Department non-emergency number (248) 246-3500 after hours, otherwise, contact the DPS at (248) 246-3300 during business hours. A dispatcher will have someone investigate and take appropriate action.
However, if you spot another issue, you can help us by submitting a request for service. If it’s a pothole, a dangerous limb on a city tree or just graffiti on public property, let us know where the problem is. When we see what you see and it’s a City problem, we will address it.
Be a part of the solution. Connect with us online and click on ROSCO. Let us know how we can be of service!