Services

The Information Systems department performs the following services and functions to the city:

• Software Support/Help Desk - Provides supporting services to end-users on an as needed basis. This function does the following:
  • Provides basic, intermediate and advanced levels of on-site support and trouble-shooting to end-users.
  • Coordinates and manages all levels of training.
  • Provides various levels of maintenance of the City's data and telecommunications systems.
  • Enforces the City's Information Systems policies and communicates these policies to the end-users.
  • Directs and coordinates challenging problems to third party vendors.

• Hardware/Network Support - Provides hardware and network support services to end-users on an as needed basis. These functions are accomplished by providing the following:
  • Support of standard computer workstations and standard integrated office products (deployment, installation, version upgrades).
  • Manages network access (security, passwords, remote access)
  • Manages network printers (installs, moves, upgrades)
  • Provides support for voice services (telephone, voice mail, etc.).
  • Manages network connectivity (voice/data T1's, network routing & switches, cable/network infrastructure, etc.)
  • Directs unknown hardware failures and problems to third party vendors.

• Data and Document Management - Carry out day-to-day maintenance functions for the data files, application databases, and documents created and updated by the City's various departments. This is accomplished by:
  • Maintaining day-to-day data/document archives.
  • Providing support services to end-users in archive building and retrieving.
  • Ensuring the integrity and security of the data/documents.

• Project Management - Responsibilities include the detail planning and execution of Information System special projects.
  • Planning and executing the special projects which are approved by the City Commission and the IS Steering Committee.
  • Management of third-party vendors in planning and implementation of special projects.
  • Aggressively search and research opportunities to improve the quality of IS services and overall City services and ensuring cost effective solutions are implemented. 

• Specialized Application Development and Support - Development and support of applications not typically supported by the integrated municipal package called GEMS.
  • Application development of very specific functions using standard database development tools.
  • Documentation, training, and support to end-users.
  • Integration and custom extensions to the City wide integrated system when appropriate.
  • Develop, maintain, and operate the employee intranet, the City web site, and access to the internet.