Support Center Unveils

Royal Oak City Hall introduces a new service for residents on the Internet, tag named "R.O.S.C.O." (Royal Oak Support Center Online). Whether it’s during the weekend, weekday or the middle of the night, the new Support Center is available 24 hours a day.
    • Ask R.O.S.C.O. questions and get answers
    • Report a problem or register a complaint
    • Track the status of a request
The service can keep you informed with email communication when any activity or response occurs on your request or question.

The Support Center provides another tool for managing City services and opens up communication to the community. It also allows for better accountability and provides additional reporting techniques for management as well. If you call the City Manager about a problem you reported, he can look it up and see what the status is immediately, and he can even escalate the priority if necessary.

We have hundreds of answers to frequently asked questions (FAQ) on the system and it continues to grow!

If you don’t find the answer you are looking for or have a question that’s more specific, ask away! When possible, you will get a response within a targeted amount of time. When an answer to your question will help others, we will use it as a new FAQ answer to assist the next person.

There are circumstances where we need to know about a problem quickly. If a traffic light is out or a water main is broken, it is very important but may not be an emergency. If someone could get hurt or conditions might worsen, please telephone the Police Department non-emergency number (248) 246-3500 after hours, otherwise, contact the DPS at (248) 246-3300 during business hours. A dispatcher will have someone investigate and take appropriate action.

However, if you spot another issue, you can help us by submitting a request for service. If it’s a pothole, a dangerous limb on a city tree or just graffiti on public property, let us know where the problem is. When we see what you see and it’s a City problem, we will address it.

Be a part of the solution. Connect with us at www.ci.royal-oak.mi.us and click on the Royal Oak Support Center Online. Let us know how we can be of service!