Cable TV Service

Cable TV Video Services in Royal Oak

AT&T
      www.att.com
     2010 Annual Video Report
     2011 Annual Video Report

Comcast - Residential: 1.800.266-2278,   Business: 1-800-266-2278
     www.comcast.com

     November 12, 2012 Digital Network Enhancement Expansion to Limited Basic Service

     August 18, 2010 Channel Realignment

     2008 Communications (updated Nov. 17, 2008 - 246k pdf)
     March 21, 2009 update
     April 24, 2009 update
     May 29, 2009 update
     June 19, 2009 update
     June 23, 2009 update
     August 21, 2009 update
     December 1, 2009 update
     December 3, 2009 update
     January 25, 2010 update
     February 23, 2010 update
     April 6, 2010 update
     August 25, 2010 update
     September 27, 2010 update, New Channel Lineup
     October 25, 2010 update: Installation Charges
     December 21, 2010 update: Digital Equipment Notification
     February 8, 2011 update: Digital Equipment Notification # 2
     February 25, 2011: Price Changes
     Febryary 28, 2011: Digital Enhancement Notification and FAQs
     April 28, 2011: Channel Lineup Changes
     July 25, 2011: Installation Rate and Channel Changes

Wide Open West - WOW! 1.866.496.9669
      www.wideopenwest.com     

      2008 Communications (updated Nov. 21, 2008 - 487k pdf)
      June 23, 2009 update
      August 16, 2009 update
      November 10, 2009 update
      November 30, 2009 update
      December 9, 2009 update
      June 11, 2010 update
      August 23, 2010 update
      October 12, 2010 update: Channel Changes
      November 22, 2010 update: Rate Changes
      December 23, 2010 update: Analog Equipment Deactivation
      January 26, 2011 update: Sundance Channel Discontinued
      March 7, 2011: Migration to Digital
      March 25, 2011: Sundance Channel Discontinued as of April 28, 2011
      July 29, 2011: Channel Line-Up Changes

Video/Cable Service Complaints

On December 21, 2006, Governor Granholm signed legislation to promote competition in providing video service in the state of Michigan. This legislation is known as Public Act 480, or more commonly known as the "Uniform Video Services Local Franchise Act". 2006 PA 480 creates a uniform franchise agreement that is to be used between each franchising entity and video provider in the state of Michigan. The Michigan Public Service Commission (MPSC) has been the designated agency to implement the Act.

MPSC staff are available to assist with your inquiry or informal complaint Monday through Friday, excluding State holidays, by calling 1-800-292-9555 or 517-241-6911. We encourage you first to contact your video/cable provider with your question before calling the MPSC. At times, call volumes may be high and staff are busy assisting other customers. In this situation, you will be put into voicemail. If you are connected to the Video Franchise voicemail, please leave a detailed message including your full name, call back number, billing address, and the nature of your complaint. Staff will respond to your complaint as soon as possible. You can also contact us by submitting your inquiry or complaint in writing to us at the following address:

Michigan Public Service Commission
Attn: Video Franchising
P.O. Box 30221
Lansing, Michigan 48909

Or submit your complaint via fax: (517) 241-2400.

Telephone: (800) 292-9555 or (517) 241-6911

Website: http://www.michigan.gov/mpsc;
(Click on the link for video/cable)

Attachment	Size
PEG Report for City Commission Resolution.pdf	42.41 KB
comcast2008letters.pdf	245.4 KB
wow2008letters.pdf	486.43 KB