Cable TV Service

Video - Cable TV Services in Royal Oak

AT&T
      www.att.com

Comcast - Residential: 1.800.266-2278,   Business: 1-800-266-2278
      www.comcast.com

     2008 Communications (updated Nov. 17, 2008 - 246k pdf)
     March 21, 2009 update
     April 24, 2009 update
     May 29, 2009 update
     June 19, 2009 update
     June 23, 2009 update
     August 21, 2009 update
     December 1, 2009 update
     December 3, 2009 update
     January 25, 2010 update
     February 23, 2010 update

Wide Open West - WOW! 1.866.496.9669
      www.wideopenwest.com     

      2008 Communications (updated Nov. 21, 2008 - 487k pdf)
     June 23, 2009 update
      August 16, 2009 update
      November 10, 2009 update
      November 30, 2009 update
      December 9, 2009 update

Video/Cable Service Complaints

On December 21, 2006, Governor Granholm signed legislation to promote competition in providing video service in the state of Michigan. This legislation is known as Public Act 480, or more commonly known as the "Uniform Video Services Local Franchise Act". 2006 PA 480 creates a uniform franchise agreement that is to be used between each franchising entity and video provider in the state of Michigan. The Michigan Public Service Commission (MPSC) has been the designated agency to implement the Act.

MPSC staff are available to assist with your inquiry or informal complaint Monday through Friday, excluding State holidays, by calling 1-866-552-7725 or 517-241-6911. We encourage you first to contact your video/cable provider with your question before calling us. At times, call volumes may be high and staff are busy assisting other customers. In this situation, you will be put into voicemail. If you are connected to the Video Franchise voicemail, please leave a detailed message including your full name, call back number, billing address, and the nature of your complaint. Staff will respond to your complaint as soon as possible. You can also contact us by submitting your inquiry or complaint in writing to us at the following address:

Michigan Public Service Commission
Attn: Video Franchising
P.O. Box 30221
Lansing, Michigan 48909

Or submit your complaint via fax: (517) 241-2400.

Telephone: (866) 552-7725 or (517) 241-6911

Website: http://www.michigan.gov/mpsc;
(Click on the link for video/cable)

Attachment	Size
comcast2008letters.pdf	245.4 KB
wow2008letters.pdf	486.43 KB