Water Billing

You can access your water account online at https://www.accessmygov.com

Located in the Treasurer’s office in City Hall, you can visit us Monday – Thursday 8:00 a.m. – 4:30 p.m. and Friday 8:00 a.m. – noon

Contact us by phone with any questions Monday – Friday 8:00a.m. – 4:30p.m. at 248.246.3160

Payment Options

Water Bill Payment Options: VISA, Master Card, DISCOVER and Electronic Check

The Treasurer’s Office now accepts utility payments for Royal Oak utility bills via the internet or by telephone. This service is provided by Official Payments.

Service Fees include:

Credit Cards: $3.95 per payment transaction

Debit Cards: $1.95 per payment transaction

E-checks: $1.00 per payment transaction

For further instructions, information and to get started, just click this link: Pay Water Bill Online.

Information you will need to know when using the payment system

  •  Your Utility Account ID or your property address

To pay your water bill by telephone, dial 844.811.4905

PLEASE NOTE WHEN PAYING BY PHONE THE CHARGE FOR A DEBIT CARD IS $3.95 PER PAYMENT TRANSACTION

Note: Invalid charges, such as insufficient funds, will be subject to additional fees.

For any questions or problems related to payment issues online or by phone please contact the Official Payments customer service number at 1-800-487-4567

 

Direct Payment

The City of Royal Oak is offering you the opportunity to pay your water/sewer bill through our Direct Payment Service. By sending in a completed enrollment form, your bill will automatically be deducted from your specified checking account on the bill due date. You are to continue to pay your bill as you normally would until you receive notice from the City of Royal Oak that you have been signed up for this service.

The City offers this program to you at no charge. Most financial institutions do not charge for this service either. Please contact your financial institution if you are unsure. You will still receive a quarterly bill to update your checking account. If you need a new enrollment form, or decide to cancel, simply call 248-246-3160 or write the Water Billing Department at City Hall.

If you have any questions regarding this program, please contact us, Monday - Thursday between 8:00 a.m. - 4:30 p.m., Friday 8:00 a.m. - Noon, at 248.246.3160

Download the enrollment form here to begin the process.

Questions regarding this process can be E-Mailed to: Water Bill Payments or call (248) 246-3160, Monday through Thursday 8:00am - 4:30pm, Friday 8:00 a.m. - Noon.

 

General Information

Accounts are billed four times annually. There are thirteen billing cycles and 1500 to 2400 bills are mailed out weekly. Payments on bills are typically due on Mondays three weeks after the bills are mailed.

The water and sewerage rates for the City of Royal Oak as of July 1, 2016 are established as follows:

Billing Administrative Flat Fee: $11.25 per billing period

Water  and Sewerage rates:
$12.141 per unit for first 20 units per billing period
$13.924 per unit in excess of 20 units per billing period

Water Allocation Pie Chart

Other City of Royal Oak Water Billing Services and Information:

The City employs its own personnel to read and service water meters using hand-held computers. These workers may also:

  1. Reread meters when wide disparity in consumption patterns is noted
  2. Investigate situations of inordinately high water usage
  3. Install new meters
  4. Turn-on and turn-off services at the street for repairs

If there is an outdoor reading device at the service address of an account, please be aware that the current reading is based on what is shown on the outdoor reader. Please check periodically to make sure that this reading coincides with the inside water meter and advise us of any discrepancies. Failure to notify the city of any discrepancies between the inside and outside meters may result in additional charges. The property owner is responsible for all past and present water charges based on the inside water meter.

For final/courtesy water bills for real estate closings or for tenant changes, both of which require final meter readings, customers are asked to set up an appointment for a member of the water department to come out and read the water meter. Once the meter is read, a final/courtesy water bill will be generated. The resulting bill may then be e-mailed, mailed or picked up at the Treasurer’s Office.

If a scheduled appointment with the Water Service Department is missed, a $45 fee will be billed on the water account.

Note: All City of Royal Oak water bills are mailed to "Water Customer", unless the bill is being mailed to a different address other than the service address. The United States Postal Service will not reroute any mail addressed to "Water Customer", even with a forwarding request that has been made through the Post Office. If you would like your bill mailed to a different address for the winter or while you are out of town, please contact the Water Department by phone or in writing.  To complete a change of address please complete this form and mail it to:

City of Royal Oak Water Department
PO Box 64
Royal Oak, MI 48068-0064

Or

Email Us at Water Billing

 

In order to avoid any late charges, please make sure payment reaches us on or prior to the due date printed on the water bill. Show the "account number" on your check and make check payable to: City of Royal Oak. The bills are payable at the Treasurer's office in city hall, can be dropped off in the drop box or mailed to:

City of Royal Oak Water
PO Box 55482
Detroit, MI 48255-4882

 

Water & Sewer Rate - History Report

 

FAQ

Below is a sample of commonly asked or confusing questions. Call 248-246-3160 with your question!

Q. Do I need to have my water service turned on or transferred into my name?

A. Generally the answer is no. Bills are sent to "Water Customer" not to a specifically named person and residential water service is not turned off unless specifically requested. However, if you find that you do not have water service after occupying the home, please contact the Water Billing Department to schedule an appointment to have the water service turned on.


Q. Has the prior owner requested a final bill?

A. It is a good idea to check with the Water Billing Department to verify that the previous owner has requested a final water bill. We can tell you the amount billed to the prior owner for water use as well as whether this amount has been paid. If a final bill has not been requested, we can tell you what is required in order for a final bill to be generated.


Q. When should I expect my first water bill?

A. Residential water bills are prepared quarterly. The exact billing period will depend on the area the resident lives in. Each quarterly bill is mailed approximately three weeks after the meter is read and is due 24 days later.


Q. What should I do if I have a question about the amount I was billed?

A. You may contact the Water Billing Department 248-246-3160 with any questions. Please have your current meter reading when calling. To obtain the current reading simply read the six digits on the face of the meter, from left to right. Or if the meter is an older style dial meter, begin with the largest numbered dial, reading each subsequent dial. If the dial is between two numbers, always read the lowest number.


Q. How can I sign up for my water payments to come directly out of my checking account?

A. Please fill out this form and mail with a voided check to:
City of Royal Oak
Water Billing Department
P.O. Box 64
Royal Oak, MI 48068-0064

or e-mail a scan of both the form and a voided check to Water Billing.


Q. How do I have my water bill sent to an address other than the service address?

A. Simply fill out this form and mail it to:
City of Royal Oak
Water Billing Department
P.O. Box 64
Royal Oak, MI 48068-0064

or e-mail us at Water Billing.


Q. What is this letter I received from the city about a sewer line warranty?

A. The city recognizes Service Line Warranties of America as a preferred company for water and sewer line insurance. Homeowners are responsible for any issues related to the sewer up to the connection to the city main line and water line running from their house to the curb stop (typically located between the sidewalk and street). Repairs on these lines can be costly. Insurance for the water line and the sewer line can be purchased through Service Line Warranties of America and other companies. For any questions related to this insurance please contact Service Line Warranties of America directly at 1-866-425-6223 Monday through Friday 9:00a.m. – 5:00p.m. or visit www.slwofa.com.


Q. What is a unit of water?

A. Water is billed by the unit. Each unit is 100 cubic feet. 100 cubic feet is approximately 750 gallons.


Q. My bill is higher than it usually is – what are my first steps?

A. The first step is to make sure that it was read properly. Compare the current read on your bill to the first four numbers on your meter. If the read on the meter is higher than the read on the bill – your meter was read correctly. Your next step is to check for leaks. First rule out any obvious suspects. Do you have a faucet that has been dripping continuously for months or did you fix a running toilet a couple weeks ago? Any kind of water leak will increase your water usage and therefore your bill. Your meter can help you identify if you have a leak. Some of the newer meters have a leak detector that will clearly indicate if you have a leak. With any type of meter you can do a three hour water test. At the beginning of a three-four hour stretch write down all of the numbers on your meter even the ones after the decimal point. For the next three-four hours refrain from using any water at the property. After three hours look at your meter again – compare the numbers. If any of the numbers have changed there is a leak somewhere on the property. Water is a closed system. If everything is off the way it should be nothing can move in the pipes and the meter can only register usage when water passes through it. If water is passing through the meter is has to be going somewhere. Toilets are our biggest suspects. If you’ve heard anything suspicious from a toilet – even if you think it’s nothing, there is a good chance that toilet is leaking. You can test your toilets during your three hour meter test – or any time by coloring the water in the tank (back) of the toilet. Leave that toilet alone for at least three hours. If after that time any of the color from the tank has leached into the bowl – that toilet is leaking. If you have performed these tests and still can’t identify the problem give us a call at 248-246-3160.


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211 S Williams Street, Royal Oak MI, 48067, Ph. 248-246-3000